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Choose an article below:
 Where can I download the MetaTrader software?
How do I insert Chart Indicators?
How do I insert my Custom Indicators to my trading platform?
Will I be able to trade with both FXDD Trader and MetaTrader platforms simultaneously?
How do I get around firewall protection?
How can I create Trend Lines and other Line Studies?
How do I display a Bar chart?
How do I obtain information on my account and daily transactions on the Metatrader platform?
How do I display a Candlestick chart?
Can I use the MetaTrader API with your system? Can this be done on the mini/demo account first?
How do I display a Line chart?
How do I zoom in or out of a chart?
Does the MetaTrader platform facilitate mini lot (10 K) trading?
I’ve downloaded the MetaTrader platform. How do I log into my live account and start trading?
How do I change my password on MetaTrader?
How do I select the Language used?
Are there any short cuts I can hit to show the different sections on the platform?
How do I see all the currency pairs that FXDD offers?
How do I display High/Low Prices in the Market Watch window?
Do you provide a guide to help with setting up charts? What type of options do I have?
How do I change the time period on the MetaTrader charts?
Is there a user guide for Metatrader 4.0?
What time zone am I seeing on the Metatrader platform? Can this time be adjusted?
How do I open a additional demo account in the MetaTrader Platform?
What are common file extensions supported by Expert Advisor's?
What factors influence the incoming and outgoing traffic in the program?
Can I receive alerts via Email?
Can I receive alerts on MT4 via text messaging?
I have specific user settings that I would like to apply each time I start my platform how can I
set them to load?
Is Gold and Silver Available in MetaTrader 4?
What happens if I have a stop loss on an open order, but I also have a trailing stop on the same
order?
Why am I not getting my daily/monthly confirmation or history reports in e-mail?
Q: Where can I download the MetaTrader software?
A: To download the MetaTrader software, please click here and fill out the demo sign-up form. Once completed you will be prompted to download and install MetaTrader.
Q: Will I be able to trade with both FXDD Trader and MetaTrader platforms simultaneously?
A: No, you have to choose only one for use with your live account.
Q: How do I insert Chart Indicators?
A: Do the following:
- On the top Menu bar, select INSERT > INDICATORS.
- You can also go to the Navigator section and insert Indicators from there.
Q: How do I insert my Custom Indicators to my trading platform?
A: This file will have to be of the .mql format - meaning it has to end with .mql.
**For this example the indicator we want to add will be called test_indicator.mql.**
Do the following:
- Save this file to the following folder, using 'Save As': C:\Program Files\FXDD-MetaTrader4\ experts\indicators\
- After the save, you will be able to locate that file test_indicator.mql in that folder. The symbol for a .mql file is a yellow diamond with an exclamation mark inside it.
- Next restart your Metatrader and you will notice that you can find the new indicator in Metatrader's Navigator to the left side, in the folder called 'Custom Indicators'.
- To add the indicator to a chart, simply select a chart, then double-click on the indicator in the Custom Indicators folder, select any non-default values you'd like to have modified, then select OK.
Q: How do I get around firewall protection?
A: Disable your anti-virus firewall for the MetaTrader 3 application and open up port 1950. For MetaTrader 4 open up port 443.
Q: How can I create Trend Lines and other Line Studies?
A: Do the following:
- On the top Menu bar, select INSERT
- Then select the desired trend line.
- After you release the mouse button, a graphic icon of the selected trend line with a cross hair attached will appear. Using the mouse place the cross hair over the selected chart. Click and hold the mouse button while moving the mouse to adjust the size of the trend line.
Line study short cuts can also be quickly accessed by clicking on VIEW > TOOLBARS > LINE STUDIES to make the icons appear right below the Menu Bar.
There are additional options for you to select that appear on the top of your screen. These include fast clicks to the Trend line, Crosshair, Fibonacci Retracement, etc.
Q: How do I display a Bar chart?
A: On the top Menu bar, select CHARTS > BAR CHART or use the keyboard shortcut (Alt+1).
Q: How do I obtain information on my account and daily transactions on the Metatrader platform?
A: Please use the TERMINAL section of your platform. If you do not have this section open, you can go to VIEW > TERMINAL (or use keyboard shortcut Cntrl+t).
Do the following:
- In the TERMINAL section, select the Account History Tab.
- This tab shows you the history of your account, which is also printable for your convenience.
- Right clicking anywhere in this section.
- Select ‘Save as Report’. (This can be saved as an HTML file that can be converted to an Excel File for your records.)
Q: How do I display a Candlestick chart?
A: On the top Menu bar, select CHARTS > CANDLESTICKS CHART or use the keyboard shortcut (Alt+2).
Q: Can I use the MetaTrader API with your system? Can this be done on the mini/demo account first?
A: Yes, it certainly can be done using a demo account first if this is your choice. Normally certain terms and conditions apply for API access to the live systems. Please make sure you discuss you project with the appropriate FXDD representatives so they can assist you.
Q: How do I display a Line chart?
A: On the top Menu bar, select CHARTS > LINE CHART or use the keyboard shortcut (Alt+3).
Q: How do I zoom in or out of a chart?
A: Do the following:
- Make sure the “Charts” toolbar has been enabled
- Next, select the icon for the appropriate action located under the Menu Bar. i.e. ‘+’ and ‘-‘.
- Select either icon to zoom in or out of the chart.
Or, us the keyboard shortcut for this function.To Zoom in (Shift +), and to Zoom out use ( - ).
Q: Does the MetaTrader platform facilitate mini lot (10 K) trading?
A: Yes you can trade mini lots (10K) using the MetaTrader platform.
Here is the scale that we use for trading lot sizes on Metatrader:
0.01 lots = 1,000 units of base currency (or dollars) Our “micro” lot size.
0.10 lots = 10,000 units of base currency (or dollars) Our “mini” lot size.
1.00 lots – 100,000 of base currency (or dollars) Our “standard” lot size.
**Please note that you can trade in lot sizes that are not shown in the scale above. An example would be that you can
open up a 0.60 lot position (60,000 units), an 8.00 lot position (800,000 units), and even a 3.20 lot position (320,000 units). Please email us at sales@fxdd.com if you need help with this scale.
**Also, note that other brokers may use a different scale to trade certain size lots. For instance, another broker may show 1.00 lots on a mini account is 10,000 units.
Q: I’ve downloaded the MetaTrader platform. How do I log into my live account and start trading?
A: The user should have received an e-mail notification for account approval with a login name and password.
(i.e. Login: “60141” Password: “as4temp”). This is your account information for your live account. If you have the platform downloaded, open up the Login screen. Note that you may have a screen opened that asks to Open an Account. You can "X" out of this screen.
- To login, go to FILE > LOGIN and type your login and password.
- The server field has a drop-down menu, select the follwing server: ‘FXDD-MT4 Live Server’.
- Listen for a DING sound (confirmation noise) and your account number will appear in the top left corner of the platform.
If you see prices moving in Market Watch and the correct balance in your Terminal section, you have successfully logged into your live account. If you are experiencing problems logging in, please email support@fxdd.com.
Q: How do I change my password on MetaTrader?
A: Do the following:
- On the top Menu bar, select TOOLS > OPTIONS or keyboard shortcut (Ctrl+O).
- Under the SERVER tab, select CHANGE.
- Input the current password in: “Current Password” text field.
- Select ‘Change master password’ if it is not checked already.
- Input the new password in: “New Password” text field.
- Re-type the new password in the second “Confirm” text field.
Q: How do I select the Language used?
A: On the top Menu bar, select VIEW > LANGUAGES, select your language preference.
Q: Are there any keyboard shortcuts I can use to show the different windows on the platform?
A: Most commonly used keyboard shortcuts:
- Ctrl + M = Market Watch window
- Ctrl + N = Navigator window
- Ctrl + T = Terminal window
Q: How do I see all the currency pairs that FXDD offers?
A: Within the Market Watch window, you can see all of the currency pairs eligible to trade by right-clicking within this section and selecting ‘Show All’. All currency pairs will appear thereafter.
Currnetly, gold and silver trading is available ONLY on the FXDD Trader Platform.
Q: How do I display High/Low Prices in the Market Watch window?
A: Within the Market Watch window, High/Low prices can be displayed by:
- In the Market Watch window right-click (anywhere)
- Select “High/Low.” (The high and low prices will appear for each currency pair for that particular day.)
Q: Do you provide a guide to help with setting up charts? What type of options do I have?
A: Yes. The MetaTrader 4 platform is one of the most advanced platforms in the market and this is especially true regarding the charting options and packages that are provided within.
Use the Help Topics option under the Help Menu (press F1) has a section labeled ‘Working with Charts’. This section should be a good start to get you going.
You have the opportunity to change the overall appearance of the charts (Menu bar—Charts--Properties).
This allows you to change the color of the background, foreground, grid, etc.). You can adjust the size of the chart by rolling over the border of the chart window and hold the mouse button down to adjust the size.
Q: How do I change the time period on the MetaTrader charts?
A: To add time periods to your main menu bar select VIEW > TOOLBARS . PERIODICITY (if needed) Use the following legend for applying time periods to charts:
- M1 = 1 minute chart
- M5 = 5 minute chart
- M15 = 15 minute chart
- M30 = 30 minute chart
- H1 = 1 hour chart
- H4 = 4 hour chart
- D1 = daily chart
- W1 = weekly chart
- MN = monthly chart
Q: Is there a user guide for Metatrader 4.0?
A: Yes, inside the platform select HELP > HELP TOPICS or you can download it by clicking here.
Please note that we have webinars that can help you understand the functionality of the platform. Please email us at sales@fxdd.com if you want to participate in these webinars.
Q: What time zone am I seeing on the Metatrader platform? Can this time be adjusted?
A: The time that you see on the MetaTrader is viewed as GMT +2. (Greenwich Mean Time plus 2 hours). Or you can view this as EST + 7, CMT + 9, or PST +10.
A simple rule that can help you keep track of the time zone is: Midnight on the platform coincides with 5 pm EST (New York Time). Unfortunately, the time on the MetaTrader platform cannot be changed. We apologize for any inconvenience.
*GMT time varies with daylight savings. GMT + 2 is from FALL to SPRING, and GMT + 3 is from SPRING to FALL.
Q: How do I open a additional demo account in the MetaTrader Platform?
A: Do the following:
- In the platform select FILE > OPEN AN ACCOUNT
- Fill in the Required Information(be sure to check " I agree to subscribe to your newsletters")
- Select Next (on the server page)
- Select Next )Please note your username and password will appear)
- Select Finish
The software will then automatically log you into your new demo account, which you will be able to see in the Navigator Window.
Q: What are common file extensions supported by EA’s?
A:
MQ4 and EX4 are the only types supported.
Q: What factors influence the incoming and outgoing traffic in the program?
A:
Outgoing traffic depends on the user's activity. It is really small. Incoming traffic directly depends on the number of open chart windows.
Q: Can I receive alerts via Email?
A: Follow these steps to setup Email alerts within MetaTrader 4:
(All SMTP settings vary depending on your Internet Service Provider. If you get this error message, contact your ISP's technical support and ask them for the SMTP settings. If you use Outlook, you can find out the SMTP settings by going to Tools > Email Accounts > Next > Change (> Cancel when done).)
- Select to TOOLS > OPTIONS.
- Select the EMAIL tab.
- Edit these settings according to your ISP's requirements. Typically the light red text is a general guideline of what you should enter in. For clarification, call your ISP. (Note: Web email services such as Hotmail, Yahoo, Gmail etc. will not work).
SMTP server - This is your ISP's mail server address.
SMTP login - This is your login ID to access your mail.
SMTP pass - Your mail password.
From - This is the email address the email will come from. This is typically the same address as stated in the SMTP login field.
To - The address you want it to go to.
Before you click on the "TEST" button be sure to select 'OK' to apply the settings, then go back into TOOLS > OPTIONS to test your settings. See the JOURNAL (Terminal window > Journal) for any error messages. The email settings in the Tools menu can be combined with an Expert Advisor or Alert that triggers an email sent to you. We don’t offer support for this.
- Navigate to the ALERTS tab in the TERMINAL window. Right-click anywhere in this window, and select "CREATE".
- Change the 'ACTION' menu to Mail.
- Set your parameters.
- To the far right of the 'SOURCE' field is a button with 3 dots, "...". Click this button to edit the specifics to your email, i.e. subject and body. (Note, if you want to send an email to your cell phone keep in mind that some cell phones are limited to 160 characters per message, including subject).
- We suggest editing the Timeout and Max Iterations menus.(see below)
- Click Ok.
Timeout means once the criteria is met it will wait X seconds before generating another signal.
Max iterations means it will generate a signal X amount of times before stopping.
Thus at default settings, if you don't edit this you will get an email every 10 seconds for the next 3 hours).
Q: Can I receive alerts on MT4 via text messaging?
A: To have the platform send these alerts to my cell phone as text messages, all you need to do is put in the right address in the 'To:' field in the Email options (TOOLS > OPTIONS > EMAIL).
This address varies by carrier (check with your service provider). Here are some examples:
- AT&T Wireless - 10digitphonenumber@mobile.att.net
- Verizon PCS - 10digitphonenumber@vtext.com
- T-Mobile - 10digitphonenumber@voicestream.net
- Sprint PCS - 10digitphonenumber@messaging.sprintpcs.com
- Alltel - 10digitphonenumber@message.alltel.com
Q: I have specific user settings that I would like to apply each time I start my platform how can I set them to load? (MT4 - Templates)
A: Here is a way to save the settings to default so whenever you open a new chart your settings are automatically applied.
Once you have your chart the way you want it, go to the Template button (usually the last button on the right of the toolbar), click Save Template and give your template the name "default".
Saving a template will save these chart settings:
- Chart type (bars, candles or line)
- Color Chart Scale (zoomed in or out)
- Any Custom Indicators
- Any Expert Advisors
- Day separators
Q: Is Gold and Silver available in MetaTrader 4?
A: Currently, Gold and Silver can only be live traded using the FXDD Trader Platform. Gold and silver do appear in the Meta Trader 4 Demo Platform however, they are currently being Beta-Tested and may not
accurately reflect where Gold and Silver are currently trading. You can view the Live Gold and Silver rates in the FXDD Trader Platform.
Q: What happens if I have a stop loss on an open order, but I also have a trailing stop on the same order?
A: If the trailing stop gets triggered, there will be a new stop loss depending upon the trailing stop that you entered.
Q: Why am I not getting my daily/monthly confirmation or history reports in e-mail?
A: Note that in MT4, inactivity (no trades or open positions) temporarily suspends confirmations.
If there is account activity, Trade Support has determined that in more than 95% of the cases reported, we are in fact sending out the reports and can trace the acceptance of our e-mails on the clients e-mail server.
So......a few things could be happening here:
- The recipient's Internet Service Provider and/or e-Mail provider categorize e-mail from FXDD as SPAM and don't forward the messages.
- The recipient's local mail client (Outlook, Outlook Express, Thunderbird, etc.) categorize e-mail from FXDD as SPAM and moves it into a "junk e-mail or spam" folder.
- The recipient's local security suite (McAfee, Norton, ZoneAlarm, Kaspersky, etc.) categorize e-mail from FXDD as SPAM and deletes it or moves it to a special folder.
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